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Alex Gallardo
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Alex Gallardo

Inicio 9 Producto 9 Alex Gallardo

  • Specialty Organizational Behavior, Customer Service.
  • Topics Leadership, Organizational Culture, Innovation, Customer Service.
  • Current Position Founder & Partner at ThinQ.

Who is he? Alex Gallardo is a leader in internal marketing and organizational behavior, focused on improving business performance through innovative and radical strategies.

  • Radical Service – 7 Radical Service Ideas.
  • The Re-evolution of Leadership.
  • The Experience Economy.
  • Culture as a Competitive Advantage: The Starbucks Case.
  • Innovation: The Challenge to the Status Quo.
  • The Perfect Experience.
  • In Love Clients: Expectations and Emotions.
  • Collaboration with global management leaders such as Lynn Heward (Cirque du Soleil), Martin Lindstrom (Buyology), and Joseph Michelli (The Ritz-Carlton).
  • Interview in Management Magazine.
  • Articles in blogs and magazines about organizational behavior and customer service.
  • Currently working on publications and books about internal marketing and service strategies.
  • Founder and CEO of ThinQ, an internal marketing agency with operations throughout Latin America.
  • Creator of the Radical Service model (Radical Customer Experience Strategy).
  • Guest Professor at the Corporate School of Adolfo Ibáñez University.
  • Certified in Customer Experience models such as G-CEM, Synnovate, and Emotional Signature.
  • Graduate of the Disney Institute and Senior Consultant for FranklinCovey International.

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