Carlos Escario

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  • Specialty Business Strategy, Customer Experience Management, Organizational Culture.
  • Topics Strategy and Execution, Customer Experience, Global Leadership.
  • Current Position CEO of Emergia.

Who is he? Carlos Escario is an internationally recognized expert in strategy and execution, currently CEO of Emergia, a strategic consulting firm specializing in customer experience management. His approach focuses on developing an internal culture based on emotional experience.

  • Change in sight! Organizational transformation and development.
  • Strategic design, execution, and winning business models.
  • Clienting: Do you deserve your customers? – Winning their minds and hearts.
  • Innovation, disruption, and dizzying change in markets.
  • Inspiring leadership: Forging leaders capable of transforming their organizations.
  • Participation in international business and leadership events.
  • Interviews and articles in media specialized in business strategy and customer experience.
  • Publications on business strategy and customer experience management in academic and professional journals.

    Books

  • Leading for the Common Good: What is good for individuals and society is good for business and politics.
  • Founder of Servicios Logísticos Integrados S.A. (SLi), the first Spanish multinational in logistics operations and transportation, with presence in several European countries and the United States.
  • Faculty partner of the GLP (Global Leadership Program), a consortium of global companies based in Asia, Europe, and North America.
  • Has contributed to the growth and success of Emergia, providing technical, human, and financial resources to achieve the objectives of its clients and partners.
  • Carlos Escario combines his experience in founding and managing multinational companies with an academic and practical approach to strategy and leadership.
  • His work at Emergia and his participation in global leadership programs position him as a reference in creating organizational cultures that prioritize the customer’s emotional experience.
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