Dan Gingiss

Specialty Customer Experience, Digital Marketing, Social Media.
Topics Creating Extraordinary Customer Experiences, Customer Service, Social Media Marketing.
Current Position International Speaker.

Who is he? Dan Gingiss is a renowned international speaker who advocates that an extraordinary customer experience can be the best marketing for a company. With over 20 years of experience leading teams in marketing and customer service for brands like Discover, McDonald’s, and Humana, Dan combines real-world examples with practical solutions to improve customer experience in both B2C and B2B companies.

Dan delivers dynamic and practical conferences on how to create exceptional experiences that customers want to share, based on his extensive experience in Fortune 300 companies and as an independent consultant.

Why an exceptional customer experience is your best competitive advantage.

Why every employee works in the customer experience sector.

Why Belonging is Worth It: The intersection of diversity, inclusion, and customer experience.

He is a frequent commentator on marketing, social media, and customer experience topics, and has authored two books:

The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To.

Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media.

Books

The Experience Maker.

Winning at Social Customer Care.

Dan emphasizes how an exceptional customer experience can turn customers into a company’s best promoters, attracting more clients, increasing their loyalty, and encouraging them to recommend the brand to others.